Privacy Policy

Privacy Policy Details

Below are our key privacy points, each with have additional details:

1. Information We Collect

• Personal details (name, email, phone number, address).
• Payment and billing details (Online banking, offline cash, invoices, refunds).
• Device information (IP address, browser type, device model, operating system, screen resolution).
• Location data (GPS coordinates, city, country, region, Wi-Fi-based location).
• Customer support interactions (chat logs, call recordings, emails, feedback forms, social media messages).

2. How We Use Your Information

• Processing payments securely (encryption, tokenization, fraud detection, authorization, receipts).
• Improving services (user behavior analysis, customer feedback, A/B testing, UI enhancements, service updates).
• Communicating offers and updates (email newsletters, SMS alerts, push notifications, social media ads, retargeting).
• Responding to inquiries (live chat support, help desk, automated responses, human assistance, knowledge base).
• Legal compliance (tax reporting, dispute resolution, law enforcement requests, GDPR/CCPA adherence, policy enforcement).

3. Data Security

• Encryption protocols (AES-256, SSL/TLS, PGP encryption, VPN protection, secure hashing).
• Regular security audits (third-party audits, internal compliance checks, penetration testing, vulnerability assessments, security logs).
• Restricted access (role-based permissions, multi-factor authentication, zero-trust policies, time-restricted access, biometric verification).
• Secure storage (cloud-based protection, firewalls, anti-malware, intrusion detection, redundancy backup).
• Monitoring for threats (DDoS protection, anomaly detection, behavior monitoring, threat intelligence, real-time alerts).

4. Your Rights

• Right to access (data retrieval request, self-service portal, identity verification, data export, response timeline).
• Right to deletion (erasure request, verification steps, processing timeline, retention policy exceptions, data backup implications).
• Right to update (profile changes, preference modifications, request submission, verification process, correction timeline).
• Right to opt-out (unsubscribe from emails, stop targeted ads, cookie control, DND list, push notification settings).
• Right to data portability (structured format, export options, transfer to third-party providers, security protections, request verification).

5. Third-Party Sharing

• We do not sell or rent your data (strict no-sharing policy, legal compliance, user transparency, ethical standards, consumer trust).
• Sharing with trusted service providers (payment gateways, cloud storage, analytics platforms, advertising partners, customer support tools).
• Legal disclosures (subpoena responses, law enforcement requests, regulatory compliance, fraud investigations, intellectual property rights enforcement).
• Third-party analytics tools (Google Analytics, Facebook Pixel, AI-driven insights, customer behavior tracking, heatmaps).
• Strict confidentiality agreements (non-disclosure agreements, legal contracts, data processing agreements, compliance checks, security audits).

6. Additional Privacy Policy

• Data retention policies and timelines.
• User consent mechanisms for data processing.
• Incident response plans and data breach handling.
• Advertising preferences and targeted ads control.
• Children’s privacy protections and parental consent.
• Biometric data handling and storage policies.
• Employee access limitations and accountability measures.
• Cross-border data transfer security standards.
• Cookies and tracking technologies with opt-out options.
• AI and automated decision-making transparency.

7. Customer Rights & Control

• Right to access personal information upon request.
• Right to update or correct personal information.
• Right to request deletion of stored personal data.
• Right to opt out of marketing communications.
• Right to restrict data processing for specific uses.
• Right to portability of personal data to another service provider.
• Right to lodge complaints regarding privacy violations.
• Right to withdraw consent for data collection at any time.
• Right to request explanation of automated decision-making.
• Right to control cookie settings and tracking preferences.

8. Cookie & Tracking Policies

• Cookies are used to improve user experience on our website.
• We use session cookies for easier website navigation.
• Persistent cookies help remember user preferences.
• Tracking cookies help personalize marketing efforts.
• Users can disable cookies via browser settings.
• We use third-party ad services for remarketing campaigns.
• Our website uses heatmaps to analyze user behavior.
• We track referral links to optimize promotional efforts.
• We respect “Do Not Track” browser settings.
• We provide an option to opt out of online tracking.

9. Mobile App Privacy (If Applicable)

• Mobile app collects necessary data for account registration.
• App location services help find nearby car wash centers.
• Push notifications alert users about deals and promotions.
• We request necessary permissions before accessing device features.
• Biometric authentication (fingerprint/face ID) is supported for login.
• Data backup is done securely to prevent information loss.
• Crash logs are collected for improving app stability.
• We track referral links to optimize promotional efforts.
• Users can clear their app data anytime.
• Data collected is only used to enhance customer experience.

10. Compliance & Legal Policies

• We comply with GDPR and CCPA privacy laws.
• We follow data retention policies for legal compliance.
• We conduct periodic reviews of our privacy policy.
• Employees undergo regular privacy training.
• Privacy concerns can be reported via our dedicated support team.
• Customers are provided with detailed data usage policies.
• Crash logs are collected for improving app stability.
• Privacy settings can be updated via user account preferences.
• Legal disclosures are made transparent to customers.
• Users are notified in case of major privacy policy updates.